FAQ's

Where do we ship to?

We currently deliver to the following countries:
United States, Canada, Vietnam, Andorra, Australia, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Italy, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, South Korea, Sweden, Thailand, United Kingdom.

Please note: Shipments to US military bases are currently unavailable.

For more info on shipping, please click here.

What are your shipping methods and delivery times?

  • US Domestic - Regular: 1-4 business days (Carrier: USPS)
  • US Domestic - Express: 1-3 business days (Carrier: FedEx)
  • International - Zone 1 (Canada): 2-5 business days (Carrier: FedEx)
  • International - Zone 2: 2-5 business days (Carrier: FedEx)
    (France, Germany, Italy, UK, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)
  • International - Zone 3: 2-5 business days (Carrier: FedEx)
    (Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

*Customs processing may cause delays.

for more info on shipping, Please click here.

Can I drink or eat something with an oral strip in my moulth?

The short answer is: you can, but should you? No! Our oral strips are made to fully dissolve by themselves to provide the full benefit. The nerdy answer is that food or liquids can affect the absorption of oral strips by diluting saliva, altering pH levels, or coating mucous membranes, potentially delaying or reducing absorption.

Are there any product restrictions?

Yes, certain products like melatonin cannot be shipped to specific countries due to legal restrictions. These include the United Kingdom, European Union, Australia, New Zealand, Japan, South Korea, Singapore, and others. Pease check out our Product Availability restrictions page.

What are your return and refund policies?

You can return your item within 30 days if:

  • It’s unopened and unused.
  • It’s in its original packaging.
  • You have proof of purchase.

Non-returnable items include opened consumables, sale items, and gift cards. To initiate a return, email us at support@palettez.com.

For more information on our return and refund policy please click here.

How do I start a return?

  • Step 1: Contact us at support@palettez.com to request a return.
  • Step 2: We’ll provide instructions and a return shipping label.
  • Step 3: Ship the item back using the label we provide.

For more information on how to start a return please click here.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, contact us immediately at support@palettez.com. We will resolve the issue quickly.

See more information on our refund and returns page, click here.

How do we handle customs import fees for international orders?

Customs and import fees may apply for international orders and are the customer’s responsibility. These fees are not included in the purchase price.

See more on our shipping policy's click here.

Can I cancel my order?

Orders that have been prepared but not yet shipped cannot be refunded. Please contact us promptly if you wish to cancel.

Check out our returns and refunds page, click here.

How long does it take for the oral strips to dissolve?

It should take about 1 minute and 30 seconds, for the strips to dissolve on your tongue.